Terms and Conditions

Last updated: 28 October 2026.

These terms are a contract between you and Webox (Pty) Ltd (“Webox”, “we”, “us”) when you use this website or buy a service from us. If you accept a quote, these terms apply together with that quote. If the quote and these terms conflict, the quote wins on price, scope and dates, and these terms win on everything else.

Services we cover

We may provide:

• domain registration and renewal;
• website hosting;
• website design and development;
• Windows desktop apps, Android mobile apps, and custom cloud or web apps;
• graphic design;
• social media accounts, ads and management, and related digital marketing.

A service is included only if it is in an accepted quote or listed on an invoice. Prices on the website can change. The price you pay is the price in the quote you accept.

Quotes and payment

• A quote is valid for 14 days unless it states a different period.
• You accept a quote by email or WhatsApp, or by paying the amount asked.
• Invoices are due within 7 days unless the quote says otherwise.
• We prefer payment by EFT. You must send proof of payment when we ask for it.
• We do not submit a domain application until we have cleared payment for it.
• For custom websites, apps and design, we start when we have a 50% deposit. We hand over files, or make the work live, when the balance is paid.
• Domain fees are not refundable once the registry has accepted the application. A transfer fee is not refundable once the transfer has completed.

Payment plans, non-payment and suspension

Where we agree a payment plan, it is interest-free and follows the schedule in the quote. A missed instalment is an overdue payment.

• If a payment is 7 days overdue, we may suspend the related service, including hosting, email and any unfinished work.
• If it is still unpaid 14 days after the due date, we may end the service.
• Fees already paid for that month, and registry fees already paid, are not refunded.
• You must take a copy of your files before a suspension if you can. We may delete hosted data 30 days after the service ends if you have not taken a copy.

Month-to-month services and cancellation

Hosting and other monthly services run month to month. There is no fixed long-term lock-in unless a quote says so.

• Either of us may cancel a month-to-month service with 24 hours’ written notice by email or WhatsApp.
• Fees already paid for that month are not refunded.
• Once-off work that has started is still payable for the work done, up to the agreed price.

Price beat

If you show us what your current provider charges for a comparable service, we will aim to offer you a lower monthly price. A price beat is an offer we make case by case. It is not a promise that we can beat every price.

• Verified price. You must give us proof of the price you pay now, such as a recent invoice or a written quote in your name or your business’s name. We may check the price with the provider or on its website. We do not accept a price we cannot verify.
• Comparable services. The other service must be the same kind of service as ours, with similar features and resources, for example storage, email accounts, databases, support and billing period. We decide, acting reasonably, whether two services are comparable.
• Prices that do not qualify. Introductory, promotional or first-term prices, free or advertising-supported plans, bundles where the service is given away with something else, and prices that are clearly an error.
• How it applies. An agreed price beat is confirmed in a written quote. It applies from the next billing month after you accept that quote and does not refund fees already paid to us or to another provider.
• How long it lasts. The agreed price stays in place while you keep the same service on the same plan, unless the quote states a different period. If you change plans, the price for the new plan applies.
• Other offers. A price beat cannot be combined with another discount or special offer unless we agree in writing.
• Changes. We may change or end the price beat for new requests at any time. That does not affect a price already confirmed in a quote you have accepted.

Your responsibilities

• You give us accurate information, content and feedback in time.
• You own the content you supply, or you have the right to use it, including fonts, photos, logos and music. You are responsible for licences.
• Your business, your website content and your products must comply with South African law, including consumer, privacy and advertising law.
• You keep your own backups. Any copy we happen to keep is a courtesy. It is not a promise that we can restore your data.
• You keep your account passwords safe and tell us promptly if you think an account is being misused.

Intellectual property and handover

You own your name, logo and the content you supply. We own our pre-existing templates, tools, know-how and anything we do not expressly assign to you.

When you have paid in full for a website, app or design, we assign to you the copyright in the final work we created for that job, excluding our pre-existing material and third-party components. Third-party software, themes, plugins, stock and fonts stay under their own licences. Until you have paid in full, we keep the work and may refuse to hand it over or take it offline.

Third parties and domain registries

Some services depend on other companies. Their terms also apply, and we are not responsible for their outages or rule changes. This includes our server host, email host, WhatsApp, Google, PayFast when your site uses it, and payment banks.

.co.za domain names are registered through the ZA Central Registry (ZACR) and are subject to ZACR’s published policies, including eligibility, disputes and suspension. Other extensions follow the rules of their own registry. We can only do what the registry allows. A registry can refuse, suspend or delete a name. Renewal prices are the prices published on our website at the time of renewal, unless a quote fixes a price for a stated period.

Uptime

We do not guarantee that hosting, email, the website or any app will be available all the time, or that they will be free of errors. Maintenance, faults, attacks and third-party failures can cause interruptions. We will try to restore service within a reasonable time after we know about a fault on our side.

Limitation of liability

To the extent the law allows:

• We are not liable for indirect or consequential loss. That includes lost profits, lost data, lost business, and loss of goodwill.
• Our total liability to you for all claims in a matter is capped at the fees you actually paid us for the service concerned in the three months before the claim arose.
• We are not liable for loss caused by your content, your instructions, a third-party service, a registry, or your failure to keep backups.

Nothing in these terms limits liability that South African law does not allow us to limit, including fraud, or death or personal injury caused by our gross negligence.

Your indemnity

You indemnify Webox, and our staff, against claims, fines, losses and reasonable legal costs that arise from your content, your products, your breach of these terms, or your breach of someone else’s rights. We will tell you about a claim that this indemnity covers and will not settle it without talking to you first, unless a deadline forces us to act.

Acceptable use

You may not use our services, or ask us to build something, in order to:

• break the law, or violate someone else’s privacy or intellectual property;
• host or send phishing, malware, or unsolicited bulk email;
• publish child sexual abuse material, or other material that exploits a child;
• publish material that is unlawful hate speech, or that threatens or harasses a person;
• run gambling, piracy, or other services we tell you we will not host;
• overload a shared server, or resell the service as if you were the host, unless we agree in writing.

We may suspend a service immediately if we reasonably believe this section is being broken. We will tell you what we can, as soon as we can, unless the law or a security risk stops us.

Force majeure

Neither of us is liable for a delay caused by something beyond our reasonable control, such as a power failure, cable break, fire, flood, epidemic, war, riot, strike, or a failure of a registry or upstream provider. The affected duties are paused while that event continues. If it continues for more than 30 days, either of us may cancel the affected service and pay only for work already done.

Changes to these terms

We may update these terms by posting a new version on this page with a new “Last updated” date. For a month-to-month service, the new terms apply from that date. For a quote you have already accepted, the terms in force on the acceptance date apply to that job, except where the law requires a change.

Disputes

If you have a complaint, email support@webox.co.za and describe the problem. We will try to resolve it by negotiation within 14 days.

If we cannot, either of us may refer the dispute to mediation in Durban. If mediation has not ended the dispute within 21 days after a written request to mediate, either of us may refer it to arbitration in Durban under the rules of the Arbitration Foundation of Southern Africa. One arbitrator will decide it. The arbitrator’s decision is final except for the review a court may allow. Either of us may still go to court for urgent relief, such as an interdict.

Governing law

South African law governs these terms. Subject to the dispute clause, the courts of South Africa have jurisdiction.

Consumer Protection Act and ECTA

If you are a consumer under the Consumer Protection Act 68 of 2008, these terms do not take away rights that the Act says we cannot exclude. Where the Electronic Communications and Transactions Act 25 of 2002 gives you a cooling-off right for an electronic transaction, that right remains in the cases the Act allows. It often does not apply once you have agreed that custom work may start, or once a domain has been submitted to a registry. An agreement made by email, WhatsApp or this website can be valid under that Act.